Hi friend, and welcome to the Wood & Paddle return & refund policy.
We’ll be honest… we kind of hate this part. Not because we don’t want to help people—quite the opposite—but because policies have to sound a little legal, and we always worry someone might read this and think we’re going to hide behind it if something goes wrong.
That’s not who we are.
Wood & Paddle is a small business built by people who love the outdoors and appreciate quality, craftsmanship, and adventure. Since the day we launched, the overwhelming majority of the people we’ve had the privilege of serving have been wonderful. Your support, encouragement, and trust mean more to us than we can put into words.
But, like any business, there are occasional situations where we need a few clear policies and guidelines to ensure everything is handled fairly for everyone.
So before you even read the official policy below, we’d like to say this first:
If you need help with anything related to your order, please don’t hesitate to reach out. We’re here to help, and we’ll always do our best to make things right.
The quickest way to contact us is by emailing us at: info@woodandpaddle.com
Wood & Paddle Return Policy
**Last Updated: August 2, 2026**
At Wood & Paddle, we want you to love your apparel as much as we loved creating it. If something isn’t right, we’re here to help and will do everything we reasonably can to make it right.
Because each item is made to order specifically for you, we ask that you carefully review sizing, colors, and product details before placing your order.
If you need to request a return, please contact us within **14 days of delivery** so we can assist you.
How to Start a Return
If you would like to request a return, the quickest way to get started is to contact us directly at: info@woodandpaddle.com
Please include:
* Your order number
* A brief description of the issue
If your request qualifies for a return, replacement, or exchange, we’ll provide you with instructions for the next steps.
Returns & Exchanges
If a return is approved, items must be:
* Unworn
* Unwashed
* In their original condition
Unless your item arrived damaged, defective, or we made an error with your order, customers are responsible for return shipping costs.
Once your returned item has been received and inspected, any approved refund will be issued to your original payment method.
Size Exchanges
When inventory and product availability allow, we’re happy to assist with **one size exchange per order**.
To maintain quality standards, we reserve the right to decline returns that show signs of wear.
All returned items are inspected upon arrival and must be free from deodorant marks, stains, odors, pet hair, excessive lint, or any other evidence of use.
Missing, Lost, or Stolen Packages
If your tracking information shows your package as **delivered** but you did not receive it, please contact the shipping carrier as soon as possible to file a claim.
In many cases, carriers such as UPS, FedEx, or USPS are able to locate misplaced packages.
If the carrier determines they were responsible for the loss, we’ll gladly work with you to provide a replacement whenever possible.
Unfortunately, once a package has been marked as delivered, **Wood & Paddle cannot be responsible for packages that are lost or stolen after delivery.** Each situation is reviewed individually.
Damaged or Incorrect Items
Although uncommon, production or shipping mistakes can occasionally happen. If they do, we’ll work quickly to make things right.
If your item arrives damaged, defective, or incorrect:
1. Email info@woodandpaddle.com
2. Include your order number.
3. Attach clear photos showing the issue.
Photos allow us to quickly report the problem to our production partner and speed up your replacement or refund.
When the issue is confirmed, we’ll replace the item or issue an appropriate refund as quickly as possible.
Items Not Eligible for Return
To keep our made-to-order business sustainable, we cannot accept returns for:
* Buyer’s remorse or change of mind
* Ordering the wrong size after the size chart was available
* Orders containing multiple sizes of the same design (“bracketing”)
* Promotional or clearance purchases, including BOGO offers, free shipping promotions, or similar discounts
* Items that have been worn, washed, altered, or damaged after delivery
Sizing
Please review the sizing chart carefully before placing your order.
Because every item is produced specifically for your order, we cannot guarantee returns or refunds for sizing mistakes.
If you’re unsure which size is right for you, contact us before ordering—we’re always happy to help.
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Our Promise
Wood & Paddle was built for people who appreciate the outdoors, adventure, and quality apparel designed to last.
If something genuinely isn’t right with your order, please reach out. We believe great customer service is just as important as great products, and we’ll always do our best to find a fair solution.